Technical Content Writer

Posted 37 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible Working Hours

You may also visit us at and follow us on LinkedIn, Facebook, and Glassdoor.

Job Description

Job Description

  • Develop documentation to industry standards and to appropriate audience skill level
  • Collaborate with product, project, pre-sales, and other SMEs to determine technical information requirements for documentation
  • Create documentation from scratch within timelines and share the progress with the stakeholders periodically
  • Participate in agile ceremonies and deliver as per schedule
  • Review and revise information based on internal and external customer feedback
  • Participate in product improvement initiatives such as usability, process improvements, and developing videos
  • Be a single point of contact for managing the entire documentation repository
  • Write technical blogs based on product releases, features, and  use cases
  • Help marketing team with technical content such as research notes, technical guides, product use cases, etc


  • Experience - 3-5 years
  • Excellent command over the English language
  • Proficiency with MS Word and other relevant authoring tools
  • Knowledge of image capturing, video authoring, and technical diagram-making tools such as SnagIt, Screencast-o-matic, and
  • Knowledge of user experience, user-centered and visual design principles, including new trends
  • Uses more advanced features of the authoring tool to promote an enhanced UX/IX


Job Summary

Faridabad Location
Full Time Job type
3 - 6 years Experience
1 Openings


609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: Phone: +91 - 9560500660