Project Manager - US Projects

Posted 22 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?https://www.youtube.com/results?search_query=novelvox

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Work from home

You may also visit us at www.novelvox.com and follow us on Linkedin, Facebook, and Glassdoor.

Job Description

Job Description

  • Account & Relationship Management, Strategy Formulation, Client Liaison, Team & Resource Management, Consensus building, Crisis Management, Negotiations and Contracts
  • Extensive experience in managing enterprise IT Program Delivery & Service Management via a global networked delivery model thus leveraging organization strengths
  • Plan and schedule activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization
  • Facilitate requirement gathering, risk assessment, finalization of technical specifications
  • Monitoring project status during the course of periodic project review meetings.
  • Lead quality control and quality assurance activities
  • Accountable for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Strong operational and project/process management skills able to plan and execute tasks, manage operational expectations and risks appropriately.

Desirables

  • IT Program / Account Management Professional with 6 + years of experience in IT industry with a strong focus on software projects delivery.
  • 5 years of project management experience and 1+ years at different roles preferably Java Coding.
  • Result driven, relationship oriented leader with ability to provide thought leadership in IT and to engage & strategize with senior level executives.
  • Strong communicator with ability to communicate effectively along vertical and horizontal planes internally and within client organizations.
  • Willing to work in US shift.

Skills

Job Summary

Faridabad Location
6 - 10 years Experience

Contact

609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: u.mantri@novelvox.com Phone: +91 - 8700267172

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