Technical Delivery Manager

Posted 28 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including LinkedIn, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc. to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?https://www.youtube.com/results?search_query=novelvox

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible Working Hours

You may also visit us at www.novelvox.com and follow us on LinkedIn, Facebook, and Glassdoor.

Job Description

Job Description

  • Own the overall accountability for the implementation and support of projects to NovelVox's customers worldwide.
  • Interact with the Account Management teams to make sure onsite / offshore workflow and communications are optimized.
  • Accountable for review and tracking work break down activities along with Project Manager.
  • Accountable for the performance and management of Quality of the project execution.
  • Accountable for intimate understanding of the architectural and customer objective of the solution set, in order to guide technical team to achieving defined release objectives.
  • Accountable for the review and signoff of Project and closure report with customer testimonial.
  • Accountable for the in-house POC projects.
  • Develop systems and processes for smooth delivery of project.
  • Tracking project status and communicating the status to customer and other intended audiences.
  • Risk identification and mitigation in project deliverables.
  • Taking Initiative (Extra assignment in parallel to the project) helping the team and/or organization.
  • Helps in streamlining the development process in the project.
  • Pre-sales; helping sales and marketing to create proposals.
  • Enhancing and maintaining work culture & environment.
  • Improving overall organization efficiency by continuously striving to find better ways of doing things within your domain.
  • Timely and successful completion of project.
  • Communicating Project status/Issues etc, on time and efficiently.
  • People management.

KRAs

  • Tracking project status and communicating the status to customer and other intended audiences.
  • Risk identification and mitigation in project deliverables.
  • Taking Initiative (Extra assignment in parallel to the project) helping the team and/or organization.
  • Helps in streamlining the development process in the project.
  • Pre-sales; helping sales and marketing to create proposals.
  • Enhancing and maintaining work culture & environment.
  • Improving overall organization efficiency by continuously striving to find better ways of doing things within your domain.
  • Timely and successful completion of project.
  • Communicating Project status/Issues etc, on time and efficiently.
  • People management.

Technical Skills and Qualification

  • 10 years’ experience in Java development
  • Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

  • Excellent communication skills.
  • Lateral Thinker.
  • Very good logical ability and ability to handle ambiguity.
  • Passionate for Technology and eye for Process.
  • Knowledge of various software development technologies & their potential.
  • Business knowledge / awareness of domains like finance, health, telecom etc.
  • Willingness to work in different time zones and odd times.
  • Proactive and a solution provider.
  • Ability to handle pressure.
  • Strong cultural values / Cultural fit / sync with organizational philosophy.
  • Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve as a team.
  • Strong decision making and problem-Solving skills - Investigates the problem along with team members by questioning to get at the root of it and generates alternatives for solving the problem. Also, any project, any technology, any situation, the person should know how to solve problems at various levels.

Skills

Job Summary

Faridabad Location
Full Time Job type
10 - 18 years Experience
1 Openings

Contact

609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: k.juneja@novelvox.com Phone: +91 - 9811037909

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