Quality Analyst -Automation

Posted 15 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?https://www.youtube.com/results?search_query=novelvox

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible Working Hours

You may also visit us at www.novelvox.com and follow us on Linkedin, Facebook, and Glassdoor.

Job Description


  • Review and analyze system specifications
  • Collaborate with QA Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Work with cross-functional teams to ensure quality throughout the software development life-cycle
  • Communicate and coordinate with the client for smooth release of the product.
  • Understand, replicate and resolve issues faced by the client after the product release.
  • Create, review and executing test cases
  • Maintains version of QA related documents e.g. Test Plan, Test cases, Defect Reports.
  • Bridge between lead and group of testing team
  • Create and maintain test scripts (Manual and Automation)
  • Active participation in Sprint planning

  • Using associated test data to design and develop test procedures and cases
  • Excellent oral/written communication skills with the ability to shape and influence decisions.
  • Manually executing the test procedures
  • Attending test-procedure walk-through and stand-ups
  • Creation & Review of test coverage & impact analysis
  • Interact customer & Test Manager/Project Manager for related work
  • Participate in defect triage
  • Managing test configuration
  • Help Lead in Release coordination
  • Minimize issues, increase customer confidence and improve stickiness
  • Escalation of issues at appropriate level
  • Contribute to R&D activities through various lab
  • Start identifying risk and help mitigate them to achieve the end goals
  • Timely and successful completion of assignments of the module assigned
  • Communicating module(s) status/Issues etc, on time and efficiently
  • Adherence to the quality process defined for the Product & Projects
  • Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies
  • Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the product
  • Contribute in estimation on testing for modules/tasks
  • Enhancing and maintaining work culture & environment

    Technical Skills and Qualification
  • Experience in Manual testing which includes Smoke / Sanity , Functional, Regression, Database , Usability testing , GUI testing etc
  • Automation testing experience is required (Selenium / Cypress) or any other automation tool
  • API / Webservices testing , REST
  • Performance testing (good to have )
  • Tools: Eclipse, Visual Studio , POSTMAN , JIRA ,
  • Database: MS SQL
  • Operating systems: Windows Server 2008 and above , Linux
  • Basic of unix and shell scripting
  • Proficient in one of the programming language and scripting preferably Java / Python / JavaScript
  • Good Knowledge of coding best practices, basic programming patterns and frameworks
  • Knowledge of cloud platform (AWS) is advantageous
  • Knowledge of SDLC , Bug life cycle
  • 2 to 3 yrs. Experience
  • Qualification: BE/B-Tech /MCA or any equivalent degree


Job Summary

faridabad Location
Full Time Job type
2 - 4 years Experience


609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: u.mantri@novelvox.com Phone: +91 - 8700267172