Presales Consultant/Engineer

Posted 6 weeks ago

About NovelVox

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible working hours

You may also visit us at and follow us on LinkedIn, Facebook, and Glassdoor.

Job Description


? Account Management

? Product demonstrations

? Develop and prepare all bid & proposal activities.

? Business development in India

? Business Analysis

? Requirement gathering


? Understand customer requirements & Prepare for meetings with potential clients as part of the presales process.

? Effective product demonstrations to the clients.

? Developing business relations with System Integrators and partners.

? Act on the leads that are generated from Novelvox.

? Developing and showcasing Sales presentations as per the customer requirement.

? Meeting the potential clients to understand user requirements, and tailoring communications to address their business needs and come out with proposals.

? Provide Technical Sales Support to the sales team on proposal and solutions to the customers.

? To communicate with the NovelVox business team on issues identified from field observations and customer feedback.

? Increase the market coverage through proactive specifications & innovative solution designs.

? Maintain up-to-date knowledge of product stack and be able to position our solution.

? Develop and prepare all bid & proposal activities.

? Drive and/or Assist with the development of formal sales plans and proposals for assigned opportunities.

? Should have capability of gathering business requirements and converting them to solution/scope documents.


? Must have prior experience of working either directly or indirectly with contact center Applications.

? Bachelor’s degree in Engineering, Computer Science or related technical field.

? 4 to 6 years’ experience of working in Pre-Sales profile for software applications.

? Excellent presentation and communication skills (both verbal and written).

? Sales Negotiation Skills.

? Strong logical thinking & problem-solving skills.

? Prior experience with Cisco Unified Contact Centre technologies will be a huge plus.

? Basic knowledge on Java technologies would be a big plus.


Job Summary

Faridabad Location
Full Time Job type
4 - 6 years Experience
2 Openings


609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: Phone: +91 - 8700393720