Inside Sales Manager

Posted 4 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including LinkedIn, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc. to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible Working Hours

You may also visit us at and follow us on LinkedIn, Facebook, and Glassdoor.

Job Description

Job Description
  • A go-to Leader for building, mentoring, and leading a high-performing inside sales team to generate new revenue streams through outbound reach.
  • Execution of lead generation, prospecting, setting up benchmarks to ensure consistent and steady flow of leads which lead to closures.
  • Develop and execute:
    - Sales strategies through new and out of the box key measurement criterion for sales opportunities.
    ?- Account planning to drive continuous sales with key existing customers and develop new accounts and sales.
  • Providing strategic guidance while focusing on quantitative results.
  • Plan a skilling model which constantly helps the Inside Sales teams to scale and be updated on technology landscapes.
  • Team with channel partners to build pipelines and close deals.
  • Report on sales metrics, Suggest and implement improvements in the sales administration process.
  • Use customer feedback to generate ideas about new features or products.
  • Research and discover methods to increase customer engagement.


Candidate Profile

  • Extensive experience in selling any of the following:
    1. Unified Desktops / Wall board / Real time reporting
    2. Workforce Management for BPO
    3. Contact center voice applications like Outbound dialer, IVR, ACD, Genesis, Cisco, Avaya application, chatbots, CRM, CXM tools
  • Experience of Inside Sales for Corporate /B2B in IT |Technology space | Telecom | Cloud | SAAS 
  • Must have Software products/services sales experience across Europe, Asia, and Middle East.
  • Strong team leading experience.
  • Proven successful track record of continuously achieving sales & leads target.
  • Experience in strategic alliances would be preferred.
  • Must have excellent communication, negotiation, presentation, and interpersonal skills.
  • Very good logical ability and ability to handle ambiguity.
  • Business knowledge / awareness of domains like finance, health, telecom etc.  
  • Strong cultural values / Cultural fit / sync with organizational philosophy. 
  • Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve as a team. 
  • Strong decision making and problem-Solving skills - Investigates the problem along with team members by questioning to get at the root of it and generates alternatives for solving the problem. 

Job Summary

faridabad Location
Full Time Job type
8 - 15 years Experience
1 Openings


609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana
Email: Phone: +91 - 9811037909