Project Lead

Posted 57 weeks ago

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Work from home

You may also visit us at and follow us on Linkedin, Facebook, and Glassdoor.

Job Description

  • Own and improve our Production Support Escalation processes
  • Apply appropriate troubleshooting methods and techniques in resolving problems and document all actions taken
  • Be a leader in identifying trend of issues, provide suggestions to improve quality of software
  • Collaborate the Production Support and Engineering team to ensure that customer issues are addressed effectively and in a timely manner
  • Manage software issues through tickets according to product development priorities
  • Respond to production issues and apply continuous improvement techniques to fully resolve them
  • Manage release process
  • Proficiency with Databases including ability to perform high level query analysis
  • Able to use logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems
  • Strong interpersonal skills and ability to work with various stakeholders across various teams
  • Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
  • Building the Release Calendar, working closely with the Product, Engineering and QA management and DevOps
  • Coordinate release contents
  • Manage risks and resolve issues that affect release scope, schedule, and quality
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Manage DevOps team to produce deployment, Run Books, Implementation
  • Participate in design and code review with other team members
  • Mentor junior members of the development team

Technical Skills

  • Experience in supporting and maintaining Java-based applications, release support, including ability to triage issues, perform root cause analysis and recommend solutions (or directly fix) in the system
  • Strong data analysis skills.
  • Solid understanding of REST services with 3+ years of experience implementing RESTful service-oriented architectures with public APIs.
  • HTML / CSS / JavaScript / JQuery / Angular experience
  • Unit testing, mocking and automation experience

Candidate Profile

Experience and Qualification

  • 5+ years of developing and maintaining Java based applications.
  • BachelorGÇÖs or masterGÇÖs degree in Computer Science or equivalent experience.


  • Excellent communication skills.
  • Good logical ability and ability to handle ambiguity.
  • Adaptable and quick learner.
  • Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve as a team.
  • Good decision making & Problem-Solving skills - Any project, any technology, any situation, and the person should try to solve problems at various levels.
  • Previous experience of working in an onsite-offshore model.
  • Willingness to work in different time zones and odd times.
  • Goes through technical newsgroups and Blogs to keep him/her updated and also contributes these Blogs and newsgroups

Job Summary

Faridabad Location
Full Time Job type
5+ years Experience


609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana, 121003